By purchasing from Jamming Gems you're in agreement to our Refund Policy Below.
Claims for Shortage-Damage
Any claims for shortages or damage in shipping, must be reported by the buyer within 7 days of receipt of goods, or the minimum number of day allowed by law, whichever is greater. Jamming Gems does not ship damaged items. If your item is damaged, please contact us either by phone, during regular business hours or by our contact page, link available below and at the top of any page.
Return of Merchandise Time frame
You can return most items for Refund or Exchange up to 30 days of receiving the item.
All items must be in there original baggies.
The following cannot be returned for refund or Exchange
- Pre-notched or Cast Settings (Rings,Earrings,Pendants, Heads, Dangles etc) which you've attempted to set.
- Rings that we've sized for or Polished for You.
- Any item that we set for you.
- Any Snap-tites Settings that you've attempted to set or we set for you.
- Any Gemstone that we cut for you or Jewelry that we produced, just for you.
Go to our Contact Page to request an RMA.
You can also email us at salesATjamminggems.com or call us:
Toll Free USA/Canada (800)903-GEMS(4367) or (866)360-9799
Our Regular Office Hours are Mon-Fri 10am-5pm Central Time.
ALL Items Returned for Refund are subject to a 15% Restocking Fee.
Returns that cause an orders total to go below the total sale necessary for free shipping, will be charged our regular shipping Charge and deducted from that return.
Shipping/Handling is non-refundable on any order.
How to Return Merchandise
All Returns must be insured for value
and have a valid RMA # on the outside of the package.
Any uninsured packages, or without a valid RMA # will not be accepted and returned to sender.
All Items must be returned in their original packaging and must be in packaging similar to what they were sent in.(either padded
envelopes or a box)
Do not use regular envelopes for returns
, as they go through Post office rollers and damage the product, so they will be refused.
Delivery Title and Risk of Costs
Jamming Gems shall in no event be liable for any direct, indirect, special, consequential or any other damages caused to buyer due to a delay in, failure of, errors in, or damage during the shipments of these goods.
Limits of Liability
In no event or circumstance shall Jamming Gems in any way be liable for any loss, risk of loss, or damage, either direct or in direct, or for any direct or indirect or consequential damages arising from the use of any product contained on the face of this document. Seller shall not be responsible for loss of income, potential income, data, or information or damage to any item as a result of the use, misuse or failure of any items listed or described on the face hereof.