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Setting Release Form
We offer gemstone setting services for our customers, with a few exceptions for certain types of gemstones that we do not set. These exceptions include precious stones such as Natural Ruby, Natural Sapphire, Natural Emerald, and Natural Diamond. The reason behind this is simple. We often come across situations where customers have purchased what they believed to be genuine gemstones from sources like eBay® at unbelievably low prices, only to find out later that they were not authentic.
To avoid any disappointments or misunderstandings, we do not want to return to you the same gemstone you sent us, thinking it was natural, only to discover later that it was not. Therefore, we have made the decision not to set precious stones to maintain the integrity of our services.
Additionally, there are certain semi-precious stones that we do not set due to their delicate nature or hardness level. These include:
- Faceted Tanzanite
- Faceted Apatite
- Faceted Fluorite
- Faceted Chrome Diopside
- Faceted Sphene
- Faceted Opal
- Faceted or Cabochon Amber
- Faceted Glass
- Any stone with a Mohs hardness of 5.5 or below
Stone Measurement Requirements
To ensure a proper fit, all gemstones must be accurately measured using digital calipers before being sent for setting. The measurements should be within ±0.1mm of the stated size and properly proportioned. Rulers or rough estimations are not sufficient, as they may result in stones that do not fit correctly in the mountings. Please note that the size marked on a gem box or bag does not guarantee a proper fit, as cutting variations exist across different suppliers.
Approval Required Before Mailing Stones
Before sending any gemstones for setting, you must obtain our approval. Please contact us at 800-903-GEMS (4367) to discuss your stones and receive confirmation.
Setting Fees
You can select the setting option from the mountings page, or the fee will be added to your order once we receive your stones.
Return Shipping Policy
If any gemstones you send cannot be set and cannot be returned with an existing order, a shipping and insurance charge will apply for their return. If you prefer to have them shipped back with an existing order, additional insurance may be required based on the value of the items. This insurance cost is not included in our standard shipping charge.
- Minimum return shipping charge for unset gemstones: $5.49 (for items valued up to $100)
- Final shipping costs may vary depending on the required insurance coverage.
Insurance Cost for Return Shipping
The following insurance coverage fees apply to the return shipping of gemstones or merchandise.
| Merchandise Value | Insurance Fee |
|---|---|
| $0.01 – $50.00 | $2.75 |
| $50.01 – $100.00 | $3.50 |
| $100.01 – $200.00 | $4.60 |
| $200.01 – $300.00 | $6.05 |
| $300.01 – $400.00 | $7.60 |
| $400.01 – $500.00 | $9.15 |
| $500.01 – $600.00 | $12.25 |
| $600.01 – $5,000.00 | $12.25 + $1.90 per $100 (or fraction thereof) over $600 in declared value. |
Note:
- The maximum liability is $5,000 when using USPS for return shipments.
For any questions regarding insurance fees, please contact us at 800-903-GEMS (4367).