Where are you located? Can I visit?
We are located just outside of Nashville, TN. We are online only and not open to the public, this helps us keep our costs down so we can provide you great products and service at lower prices.
How do I know you received my order?
Once you complete checkout, you will receive an order confirmation email with the invoice information. If you have an account it will also show up under your account.
I received something wrong, what do I do?
Please contact us within 7 days of receiving an order if there is anything incorrect or damaged on items. (See policies)
Can I return an item/order?
Yes, we accept returns for 30 days after delivery. Please see exceptions in our return policy. Sizing , Setting, and Polishing are non-refundable.
How do I build jewelry on the website?
Start with either the mounting or the gemstone. Find what size you need for both and add the corresponding personalizations to the item (set/polish, or sizing if needed). If you have multiple items in your order, you can leave notes on the order or send us an email to let us know which gemstones you want in which mountings.
Can I mail my gemstones to you to set?
Yes you can. You can select the option on our mountings to mail us your gemstones. You will need to place the order and then fill out our setting release form which can be found in our learning center and at the bottom of every page. Please review this form prior to ordering as there are some gemstones we will not accept.
What form of payments do you accept?
We accept all major credit cards and PayPal.
How do I edit or cancel an order?
Please contact us toll free by phone (800)903-GEMS(4367) or email to change an order. (cancelling subject to production stage, please see policies)
How long does sizing and setting take?
Typically sizing, setting/polishing will take an additional 3-7 business days. We size and set your items as quickly as possible. Time depends on our work load on any given day. Expect longer delays during the Holiday Season.
What is the difference between lab created, synthetic and simulated gemstones?
Lab Created and Synthetic are synonymous with each other. Both mean that they are identical in composition to the natural counterpart. Simulated however, is not the same as lab created or synthetic. Simulated gemstones are only similar in appearance to the natural gemstone it is imitating. It has no properties of the natural gemstone, and is only an imitation.
Does your sterling silver contain nickel?
No, all of our sterling silver is always nickel-free and also cast using de-oxidized sterling which helps maintain it’s bright tarnish resistant look (not tarnish free).
Have a Question you don’t see here?
Simply contact us and we’ll get back to you as soon as possible